Accountability, held
A weekly leadership meeting that survives busy season. Scorecards your service manager actually owns. Follow-through that outlasts the meeting invite.
Fractional COO for Managed Service Providers
You set the vision.I'll take the helm.
Thirteen years inside MSPs, six of them as second-in-command. I take the operational weight off the owner's desk — so the business runs on rhythm instead of on you.
The best technician in the building shouldn't be running the building.
You started the MSP because you were good at the work. Now you're the top escalation point, the closer on every deal over a certain size, and the person who knows where the documentation actually lives.
Your techs are capable. Your service manager tries. But the queue still routes to you, the QBRs slip, and the quarterly plan dies somewhere around week five.
That isn't a discipline problem. It's a structure problem — and it's the one thing a founder can't fix from inside the founder's seat.
Priorities, protected
Quarterly priorities that survive contact with a P1 outage, so standardization, documentation, and margin work actually ship instead of getting deferred to “after this project.”
The bench, built
Leaders trained to carry your standards, so the business stops depending on what you personally catch.
Why this matters
Owner dependency is the most expensive problem in your business.
Whether you're selling in three years or thirty, the market has already priced what happens when a business can't run without its founder.
Buyers score owner dependency explicitly. An MSP where the owner is still the top technician and top salesperson gets discounted — by an estimated one to two turns of EBITDA versus a comparable business with a real management layer underneath. On a $2M EBITDA business, that's a seven-figure gap.
The work that closes that gap is the same work that gets you out of the queue on a Tuesday: a functioning leadership cadence, owned scorecards, documented operations, and leaders trained to decide without you.
You don't have to be selling for this to be worth doing. You just have to want your business to be worth more than your own calendar.
Valuation ranges reflect published MSP M&A benchmarking. Individual results vary.
Working together
Already running on EOS®? Good — that makes this easier.
If your leadership team runs on EOS®, you have the framework and probably an Implementer who facilitates your quarterly and annual sessions. What you may not have is someone accountable for running the weeks in between.
That's the seat I fill — what EOS® calls the Integrator™ seat. Your Implementer coaches from outside the business, and that outside perspective is exactly why they shouldn't be the one running your week. I work inside it: running the cadence, owning the scorecard, and holding your leadership team to the quarter.
To be clear about what I'm not: I'm not an EOS Implementer®, I'm not certified by EOS Worldwide, and I don't facilitate your sessions. I run the operating rhythm your Implementer helped you design.
Don't have an Implementer yet? I'm happy to introduce you to one.
And if you're not running EOS®:
Most of my clients aren't, or are running something they built themselves. The work is the same — a cadence that holds, priorities that survive the week, and leaders who decide without you. The framework matters far less than whether anyone is accountable for running it.
13 years
Inside managed services
6 years
As second-in-command
4
Clients at a time. Never more.
The engagement
A calm, repeatable rhythm
I embed with your leadership team two to four days a month, run the operating cadence, and hold the line between planning sessions.
- 01
Diagnose
Two weeks inside your numbers, your PSA, and your leadership team. Where the plan breaks, and why.
- 02
Install
Scorecards, quarterly priorities, and the meeting cadence your team will actually keep through busy season.
- 03
Operate
I run the cadence with you, week over week, and coach your service and sales leads into real ownership.
- 04
Hand off
Your internal second-in-command takes the wheel, or I stay as long as you need.
Ready to get out of the queue?
Book a 30-minute call. I'll ask about your MRR mix, your utilization, and what still routes to you — and tell you plainly whether a fractional COO is the right next move.